Refund Policy

Issued by: HYPOXIC WELLNESS PTY LTD (ACN 685 678 068)
 Trading as Leonyx Hypoxic Wellness
 730 Pacific Pde, Currumbin QLD 4223, Australia
 service@leonyx.com

Effective date: 01/10/2025

1. PURPOSE OF THIS POLICY

This Refund Policy (“Policy”) outlines the conditions under which payments made toward a Leonyx Hypoxic Wellness Studio or Pod (“Product”) may be refunded.

This Policy is intentionally strict due to the build-to-order, high-value, bespoke configuration, and international freight nature of the Product. Once a project commences, significant costs are incurred by Leonyx immediately and cannot be reversed.

By placing an order or paying any amount toward a Leonyx Product, the Customer agrees to all terms within this Policy.

2. STRICTLY NON-REFUNDABLE PAYMENTS

The following payments are NON-REFUNDABLE under all circumstances, except the singular exception in Section 4:

2.1 20% Non-Refundable Deposit

Paid at checkout.
 Locks presale pricing and reserves production position.

2.2 30% Production Payment

Paid when build slot is allocated (≈ 4 months prior to delivery).
 Initiates production, procurement, scheduling, and resource allocation.

2.3 50% Pre-Shipment Payment

Paid once Product is completed and ready for dispatch.
 Required before freight release.

2.4 Local Freight & Installation Fee

Paid directly to Rocket Shipping or an approved installer.
 These are third-party fees and are non-refundable.

If the Customer delays installation, provides incorrect site information, or changes access requirements, additional charges will apply and remain the Customer’s responsibility.

3. REASONS THAT DO NOT QUALIFY FOR REFUNDS

Refunds cannot be issued for any of the following:

  • Change of mind

  • Financial hardship

  • Inability to accept delivery

  • Inaccurate measurements or access restrictions at the Customer’s location

  • Incorrect or incomplete information provided by the Customer

  • Delays caused by:

    • global supply chain issues

    • freight congestion

    • customs delays

    • manufacturing capacity

    • component shortages

    • third-party freight or installation partners

  • Force majeure events

  • Misuse or misunderstanding of Product use

  • Failure to complete app onboarding or safety induction

  • Failure to prepare the installation site

  • Disagreement with shipping or installation costs

  • Disputes with third-party freight/installation providers

  • Buyer’s remorse

4. THE ONLY REFUND EXCEPTION

A refund will be issued ONLY IF ALL THREE CONDITIONS BELOW ARE MET:

4.1 Condition A — Failure to Deliver

Leonyx fails entirely to deliver the Product.
 (Not caused by freight delays, supply chain issues, or force majeure.)

4.2 Condition B — Extended Delay Beyond 12-Month Grace

Delivery is delayed by more than 12 months past the maximum of the estimated delivery window.

The estimated window is 4–10 months from production payment.
 The grace period extends this to 22 months total.

4.3 Condition C — Sole Fault of Leonyx

The failure must be directly attributable to Leonyx, not due to:

  • Supplier delays

  • Component shortages

  • International shipping issues

  • Customs delays

  • Freight partner availability

  • Global logistics conditions

  • Natural disasters

  • Force majeure

Only if all three conditions are met may Leonyx issue a refund.

5. FORCE MAJEURE (NO REFUNDS)

Force majeure events include, but are not limited to:

  • Natural disasters

  • Pandemics

  • War, conflict, civil unrest

  • Strikes or labour shortages

  • Port closures

  • Factory shutdowns

  • Logistic disruptions

  • Material shortages

  • Electrical outages

  • Government restrictions

Delays caused by any of the above do NOT justify refunds.

6. DELIVERY REFUSAL (NO REFUND)

If the Customer refuses delivery or cannot accept delivery within the scheduled window:

  • All payments made to date are forfeited

  • Storage fees apply

  • Rescheduling fees may apply

  • The order may be cancelled at Leonyx’s discretion

Refusal of delivery does not trigger any refund rights.

7. PRODUCT CANCELLATION BY CUSTOMER

Customer cancellations—for any reason—do not qualify for refunds of any payments made.

This includes:

  • Pre-build cancellations

  • Mid-build cancellations

  • Pre-shipment cancellations

  • Post-shipment cancellations

  • Installation-related cancellations

8. DAMAGE IN TRANSIT

Damage occurring during freight:

  • Is covered under the freight insurer, not Leonyx

  • Must be claimed by the Customer directly

  • Leonyx will assist by supplying all required documents

  • Is not grounds for refund

Freight partner terms and conditions apply.

9. CHARGEBACKS & PAYMENT DISPUTES

Attempting a chargeback contradicts this binding Policy.

Leonyx will supply:

  • A signed Purchase Agreement

  • A signed Deposit Agreement

  • This Refund Policy

  • Production evidence

  • Correspondence and receipts

…to the payment processor to dispute any chargeback attempt.

Customers agree that chargebacks will not be used as a refund pathway.

10. GOVERNING LAW & ARBITRATION

This Policy is governed by:

The laws of Queensland, Australia.

Any dispute relating to payments or refunds will be resolved exclusively by binding arbitration held in Queensland, Australia.

No court proceedings may be initiated by either party unless required to enforce arbitral awards.

11. CUSTOMER ACKNOWLEDGEMENT

By paying any amount toward a Leonyx Product, the Customer confirms:

  • They have read and understood this Refund Policy

  • They acknowledge all payments are non-refundable, except the single exception in Clause 4

  • They accept responsibility for site access, preparation, and accuracy of provided information

  • They understand build-to-order Products cannot be resold, reallocated, or reversed

  • They agree not to pursue chargebacks as a method of refund